Warranty

Romatlink Limited Warranty and Policy on REPLACEMENT PROCEDURES & RESPONSIBILITIES

Notice: E-Bikes Are Not for Sale to Persons Under the Age of 16. Underage riders MUST be accompanied by parents or adults when riding.

Target Audience of the Extended Warranty

The warranty is registered automatically when the initial purchaser places their order in the online shop. Therefore, the warranty is ONLY under the INITIAL PURCHASER and the 2-year warranty begins when the initial owner has received the product.

What if my bike was stolen?

Unfortunately, we are sorry that the stolen bike is not covered by the warranty. We recommend investing in a quality lock to protect your bike when you're not riding.

Romatlink Bike 2-Year Warranty

All Romatlink bikes are covered under our manufacturer's 2-year all-inclusive warranty for the original owner against all manufacturing defects. (No free accessories are covered by the warranty service).

The 2-year warranty is started once the initial owner has received the product.

Replacement Procedure:

Romatlink will replace all components that are deemed to be defective or damaged (including damage incurred during shipment) without user error.

1: Claims

All claims to this warranty must be made through Romatlink and submitted to support@romatlink.com. We ask that proof of purchase and photos or videos of the damaged product be sent with any warranty request. Before making a warranty claim, we suggest that you contact us at support@romatlink.com as we may be able to help fix your problem. Valid warranty claims will be processed through Romatlink within 2 year of the initial purchase. Romatlink cannot replace any part without first seeing a photo or video of the damaged product. The customer needs to provide us with evidence by email.

2: Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@romatlink.com and provide us with a photo or video of the damage.

Free accessories are not included in the replacement or compensation if they cause scratches during transportation.

NOTICE: We will not accept Shipping Damage Claims later than 7 days from receipt of products.

Frame

Romatlink Ebike frames are covered by a replacement warranty for 2 years.

The warranty includes a replacement frame only. Labor charges to change over parts to replacement frames are not included. Changeover labor must be performed by an authorized Romatlink employee

Romatlink reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Romatlink.

Frame issues that are excluded from this warranty include but are not limited to:

Corrosion

Paint fade, scratches, impact marks

Impact damage

Nonreversible modification (drilling/welding)

Chain guard mount to the frame if applicable

Batteries

Romatlink batteries are covered by a 2-year prorated warranty.

For 1 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date.

After the first 2 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 2 year warranty based on the pro-rated purchase date.

No cash reimbursement will be made.

Batteries can be assessed and found defective only, by directly by Romatlink.

This Limited Warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Romatlink;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Romatlink with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8. Products used or purchased outside the United States.

Parts & Components

Original Romatlink parts & components are covered by a 2-year limited warranty. When all the spare parts for warranty are sent to the customer, the customer will be responsible for the cost of shipping.

This Limited Warranty does not cover:

1. Ordinary wear and tear is not the result of defects in workmanship or materials. Wear and tear can be assessed by Romatlink. Parts not typically covered include but are not limited to:

2. Labor charges for part replacement or changeover.
3. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
4. Scratches, dents, and cosmetic damage not caused by Romatlink.
5. Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
6. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Romatlink.
7. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
8. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
9. Products used or purchased outside the United States.